Refund policy

Please note: We do not offer free returns — return shipping costs are the responsibility of the customer.

Yes, you can.

If you are not satisfied with the items you received, you may return them within 30 days of delivery, provided that the following conditions are met:

The product includes all components and is returned in its original packaging.
The item has only been used normally; damage caused by misuse or neglect is not covered.
Products where hygiene is important must be thoroughly cleaned before being returned.
If your product arrives damaged or defective, this must be reported immediately upon receipt.
Return shipping costs are always covered by the customer.

Returns are processed within 7 business days of arrival. If all conditions are met, you’ll receive a confirmation within this period.

We reserve the right to refuse returns if we suspect the item has been used or damaged for reasons not attributable to us.

If your order meets the return requirements, please follow the steps below before sending anything back.

Step 1 – Contact us first

Send an email to returns@lelakuh.com with the following information:

Step 2 – Receive your return form

After reviewing your request, our team will send you a return form and the correct return address.

Step 3 – Send back your return

Once you have received the return form, you may ship the item back using a carrier of your choice.

Important

Do not return your package without first contacting us.
Do not return your order to the sender’s address shown on the parcel.
Returns sent without prior approval or without our return form may not be processed.
Return shipping costs are always the responsibility of the customer.

Consumers have the right to withdraw from their purchase within 30 days of receiving the order.

This applies only to private customers who made the purchase for non-commercial purposes.

Withdrawal conditions:

The withdrawal period starts on the day you (or a third party designated by you, other than the carrier) receive the order.
As our system is fully automated, we cannot interrupt the shipping process once an order has been placed.
Cancellation is only possible after you’ve received and returned the item.
To exercise your right of withdrawal, you must notify us clearly via email.
The withdrawal is considered complete once we’ve received the returned goods.
Return shipping costs are always paid by the customer.

Our products are shipped from Asia, which may result in slightly longer delivery times.

We have no control over possible delays during transport.

If your order is already on its way, it cannot be cancelled.

Please wait until you receive the parcel, then follow the return procedure.

You can, however, inform us in advance of your intention to withdraw.

To speed up processing, please share the return tracking proof with our team once you’ve sent the item back.

Once we’ve received and inspected your return, we’ll refund the purchase amount within 30 days of receipt.

Please note:

Shipping costs are non-refundable, except if you chose a premium shipping option beyond our standard delivery.
Refunds are always processed through the same payment method used for the original purchase, unless otherwise agreed.
All returns must be shipped — at the customer’s expense — to our return address

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